Reconstructing the Home Depot DIY App

UX DESIGN

Project Details

Team size | 3 members

Project type | Redesign

My Role | Lead Designer

Our Team

Jeffrey Bean | Lead Designer

Caroline Light | Project Manager

Yasmin Sikavi | Lead Researcher

Home Depot has made major updates to their app but the DIY section is still lacking – and hard to locate. We set out to examine what users would most need in a DIY project helper app. Our tight team of 3 did a 2-week sprint for our UX intensive at GA.

OBJECTIVE

Examine what users most need in a DIY home-project-helper app, and determine the best areas to implement new solutions

OUR APPROACH: We found a wide variety of DIY project do’ers, we interviewed them about their practices and preferences, then found common threads among them.

Interview Insights

Finding Out About Our Users

I loved hearing about the different ways people attack their projects and the unique ways they get them done.

Some common needs

  • To know where the closest store is
  • A step by step guide on completing their task
  • Knowing how long a task will take before they start

Finding Cracks in the Foundation

The user flow below reflects actual experiences with the current HD app

Inspiration from others

For the comparative analysis, we pulled ideas from some top apps in their industry. Conclusion: breaking work up into chunks helps users get more done and incentive or gamifying a task or hobby always gets points.

“I” Statements

These statements helped me become even more clear on our direction as I began sketching out solutions.

I like learning from tools that make a project easy and convenient.

I need help to stay on top of my project

I get my materials from places I am familiar with

I use what I have on hand to communicate about a project

How Can Do’ers Get More Done?

DIY’ers need a way to track their projects without feeling like another project. How can we lighten their load?

User Persona

Narrow Scope, Widen Possibilities

As our target user becomes clearer, i am getting excited about design our solutions

DIY’ers Need tools to support their progress that don’t add more work

Problem Statement

New User Flow

Proposed user flow for the task of finding and adding a porject to the Project Tracker

Sketching Towards a Solution

We went through several sketching sessions before building out the first prototype. I wanted to make sure we balanced the current site design and new proposed features.

Putting our user flow to the test

To try out our proposed solutions we built a mid-resolution wireframe which we could try out with User Testing. Results showed users were able to navigate easily to the DIY section, find a specific project helper and add a project to the Tracker. Users were pleasantly surprised by the badge displayed at the end. Several said they would use this app were it to be developed.

Bring On The Orange

As a UX researcher and also a visual designer the wheels start turning in my head as soon as we start gathering data. The idea for a project tracker was becoming clearer in my sketches, but I wanted to test the idea with users before solidifying the features. On the left is a user adding a bathroom project to the Tracker.

Initial features of the mid fi mockup

Updates made to the high fi mockup

What we Learned

  • Have the DIY icon right on the bottom nav
  • Add a full pop up menu to access full site easily
  • Keep the bright colors and vivid photos
  • Large spacious buttons for easy pressing while mid project

Next Steps

  • Build out the community section for more social media style engagement
  • Allow users to share and comment on progress of specific projects
  • Show videos based on users interests